Refund and Returns Policy

Bookings (Bay Hire, Lessons & Fittings)

All bookings at Play to Par are for specific dates and times and reserve staff and facilities exclusively for you.

• Cancellations more than 48 hours before the booking start time
  → Eligible for a full refund or credit (at our discretion).
• Cancellations within 48 hours of the booking start time
  → No refund.
  → A credit may be offered only in exceptional circumstances and at Play to Par’s discretion.
• Failure to attend (no-show)
  → No refund or credit.
• Late arrival
  → Sessions will end at the scheduled time. No partial refunds or extensions.

Lesson Packages & Programmes

• Lesson packs, academies, and multi-session programmes are non-refundable once started.
• Unused sessions expire 12 months from the purchase date unless otherwise stated.
• Sessions cancelled with less than 48 hours’ notice are forfeited.

Memberships

• Membership fees are non-refundable once activated.
• Monthly memberships may be cancelled before the next billing date.
• Annual Commitment memberships cannot be cancelled if on monthly billing.
• No refunds are given for unused time, sessions, or benefits.

Club Fittings & Services

• Fitting fees are non-refundable once the service has taken place.
• Equipment orders placed following a fitting are subject to manufacturer and supplier return policies.

Weather, Technical Issues & Force Majeure

• Indoor bays are weather-independent; refunds are not issued for weather conditions.
• If Play to Par must cancel due to equipment failure or unforeseen circumstances, you will receive a full refund or credit.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.